Yes Ankita, I know exactly what you are referring to. The ash colour. Are you taking an oral chelator? Reducing your iron further, below 500 will also reduce copper or ash tones from the skin. IP6 works like magic, it binds the free iron in your organs - heart, skin, etc. The skin is the organ which is most visible to us therefore we notice it quickly.
IP6 is not a substitute for the 3 main chelators exjade/ferriprox/desferal. It simply enhances the chelation by binding some of the free iron. Clearing of the ashy appearance was an unexpected benefit many others on this sight have found. I myself noticed this with my son. The before and after pictures were unbelievable.